Product Library — Trained Agents
The fastest channel, professionally worked: a trained agent in the text thread that answers, qualifies, and books.
What it is
The texting agent works the business's SMS thread: it replies to inbound texts in seconds, answers from the Vault, qualifies with a question or two, and books appointments — inside the unified inbox, on the same record as every other channel.
What it does
Speed-to-lead stops depending on who's holding a phone. After-hours texts get real answers, not silence until morning; ongoing threads the agent starts, a human can join mid-conversation with full context.
How it fits the Logix system
Texting is where customers increasingly live. In the Communication Center, the texting agent is the same trained brain as voice and chat — so a conversation can move from call to text without losing its memory.
Communication Center agent — part of the standard activation.
AI Texting Agent — Answered in Seconds
Texting is the channel customers actually answer — and the one businesses answer slowest. The Logix texting agent replies in seconds, around the clock, from the business's Vault: answering, qualifying, and booking inside the same thread the team sees. This film follows one thread.
Chapters: 0:00 The channel everyone answers — last · 0:14 Seconds, not 'tomorrow morning' · 0:37 Qualify and book, in the thread · 0:58 One brain across call and text
The film's full narration script and this product's podcast episode script are written and in the production queue; the finished film and episode will play here.
Every product in this library runs on one standard. A pilot is still the way in.