Product Library — The Workspace
One number for calls and texts — the number customers save, and the line the agents answer.
What it is
Each Logix business gets its communication number: a dedicated business line for voice and text that lives inside the system, not on someone's personal phone. It's the number on the website, the card, and the agent's closing line.
What it does
Calls to the number are answered by the trained voice agent around the clock or routed to the team by rule; texts land in the unified inbox. Every call is logged to the contact's record, so the history of the relationship includes the conversations themselves.
How it fits the Logix system
The number is the front door of the Communication Center — the piece customers physically save in their contacts. In Logix, saving the number is the moment a prospect becomes reachable for good.
Provisioned at activation for each Logix business.
Business Phone Number — Save This Number
A business that runs on personal cell phones has no front door — it has a lottery. The Logix business number is one dedicated line for calls and texts: answered by the trained agent or the team, logged to the record, and made to be saved in the customer's contacts. This film explains why one number matters.
Chapters: 0:00 Whose phone rings? The lottery · 0:15 One number, inside the system · 0:38 Answered, logged, remembered · 0:58 The number customers save
The film's full narration script is written and the film is in production. The podcast episode is finished — it plays below.
Every product in this library runs on one standard. A pilot is still the way in.