Product Library — The Workspace
Texts, emails, calls, and social messages in one thread per person — no channel ever goes dark.
What it is
The unified inbox brings every conversation channel — SMS, email, voice calls, web chat, and social direct messages — into a single thread per contact inside the workspace. One person, one conversation, whatever channel they chose.
What it does
Teams reply from one screen instead of five apps. Nothing waits in an unchecked Instagram inbox while the customer assumes they're being ignored. Agents can work the same threads, and every reply — human or agent — is written back to the same record.
How it fits the Logix system
The inbox is the workspace's front counter. It's where the Communication Center's promise — every call and text answered — becomes a daily habit the team can actually keep.
Part of the Logix standard workspace — included with the system.
Unified Inbox — One Thread for Every Channel
Customers don't care which channel they used; they care that you answered. The unified inbox merges texts, emails, calls, web chat, and social messages into one thread per person, so a Logix team replies from one screen and no channel goes dark. This film shows how the thread works and why it changes response times.
Chapters: 0:00 Five apps, five chances to miss someone · 0:15 One thread per person · 0:38 Agents and humans, same record · 1:00 The front counter of the workspace
The film's full narration script is written and the film is in production. The podcast episode is finished — it plays below.
Every product in this library runs on one standard. A pilot is still the way in.